停电安全
停电, 计划内和计划外, can be caused by many things: traffic accidents, 日常维护, 电线损坏, and most commonly storms and high winds. All electric customers should have an emergency plan in place to follow when a power outage occurs, especially if you or a loved one requires electricity for a medical device. Here are some tips to help you know what to do before, during and after a power outage occurs.
提示 to stay safe before, during and after a power outage
停电前
- Create an emergency plan for your family, including any pets and livestock, and prepare a supply kit. Make sure to discuss with household members and children. 为方便规划，请使用我们的 紧急检查清单.
- Plug your electronics and large appliances into surge protectors or other power protection devices to prevent a power surge from damaging electrical equipment.
- Know how to manually open and close any electric security or garage doors and gates.
- Investing in a generator is the most reliable way of providing your home with electricity in the event of an outage. 如果你已经有了， 学习如何安全操作 之前需要.
- 注册 我的账户 if you haven’t already and make sure your contact information is up to date to help us communicate with you.
- Stay informed by signing up for outage notifications on 我的账户.
You've got the power at your fingertips
Stay connected with outage information, view and report outages, and more with our 西班牙&E移动应用.
- Check whether the outage is limited to your home as soon as it occurs. If there is a problem with your breaker, one or more of the switches may be turned off. Simply turn it back on and power should be restored.
- If your neighbors don’t have power either, report the outage with our easy-to-use mobile app or call us at 1-800-411-西班牙E.
- 为了避免超载, 拔掉电视, 电器及电子产品, 关掉电灯开关, but leave one light on somewhere you’re going to see it when the power comes back on.
- Use flashlights or a bright lantern rather than candles, as they can tip over and cause a fire.
- Refrain from opening your fridge or freezer door—you let cold air out, and your food won’t be re-cooled until the power is restored.
- 访问我们的 停机地图 to view up-to-date outages in your area, and check updates and restoration times.
不要被蒙在鼓里
A portable or standby generator keeps your power on during an outage. Find out how to choose one depending on your energy needs and what to know about using a backup generator.
中断后
- Wait a few minutes before turning on electronics. This will help eliminate problems that could occur if there’s a surge in demand immediately after power is restored.
- Check on neighbors and friends in the area.
- Reset any clocks, automatic timers and alarms.
- If electrical power lines are down, don’t touch them. Report any downed lines to 911 and call us immediately at 1-800-411-7343.
计划内停机
Every year, we schedule about 5,000 system upgrades to improve your service. In order to perform our work safely, we will need to temporarily interrupt your electric service.
